Customer Reviews
They were able to accommodate my schedule. They had TV , WiFi, water and snacks like a lounge area. Very detailed about the service. Happy with Service Department very friendly.
Excellent service!! Dan is a professional
Great communication, kept me up to date, checked in with me periodically and explained the service in depth.
I have purchased three vehicles from INFINITI Roseville and each and every time they've gone above and beyond to work with me. I'm so happy with my 2024 Q50 that Todd helped me choose, with his no pressure and friendly customer service. With the help of Terry and Esther, the financing went smoothly and without a hitch. Micah in the service department provides excellent customer service, as well. Everyone there is super accommodating and treated me like family. I trust INFINITI Roseville and am thankful to be a long time customer of this dealership.
Miguel was great. He was very professional and personable. He found me a loaner and even was flexible with returning it. His communication with my car was impeccable.
We had a great experience at the dealership and we are very satisfied with everything
The service advisors are great. The new building and structure are not as upscale as before.
I took my Q50 in for a warning light and my service advisor, Micah, was very helpful and kept me informed throughout the whole diagnostic process. I've always recieved excellent customer service from the INFINITI Roseville Service Center. They truly care about their customers and you can trust that your car is in good hands. Thank you for always going above and beyond!
INFINITI of Roseville provided THE BEST auto service we have ever had, from anywhere and on any vehicle.
Micah was our Service Advisor. He was most helpful and made anything happen.
The service concluded with a FANTASTIC wash and vacuum. My complaint is usually the windows. Not this time; every inch of glass, inside and out was clean and clear.
An added bonus was the conditioner which was (unsolicited) applied to the neglected dash.
(This vehicle was mostly neglected while we tried an EV for 3 years.)
I want to bring all of my vehicles here!
Thank-you for your quick and ... Read More Google - Jul 11, 2025
Best service on my vehicle. Thank you
Dan Chastain and the team were prompt, professional and friendly! Dan greeted me immediately and got me checked in quickly. I was in and out in less time than I expected. My QX60 was vacuumed, washed and waiting for me! The final cost was within $4 dollars of the estimate. I am very pleased.
First time here. I came in for a routine oil change. Since it was a basic visit, I didn’t have much interaction beyond that, but no complaints. It was fine. The only thing that surprised me was the 3% credit card fee. For such a large dealership, that felt a little unexpected. I get that times are tough for everyone though.
Good service, friendly advisor, helpful and knowledgeable. Only forgot to check one item which was sorted at the end of the visit. The wait was long even though checked in earlier than appointment time.
The service was spot on. The team communicated very well and exceed my expectations. Goog job
Good service and nice staff. Great communication. Did what needed to be done to my vehicle and got parts repaired quickly.
Fast. Very Friendly help.
I have bought a few cars from the dealership and I have referred perhaps more than 10 people that have purchased either infinity or Mazda the best place in Northern California to deal with very kind good people. Management group Service department is amazing as well clean they do great job Highly recommended
Great experience. From sales to financing, the process went smooth and the team was helpful. The vehicle even came with 3 years of maintenance. I would go back for my next vehicle.
Micah was the person who helped us out at INFINITI Roseville. He was extremely helpful and patient with us and assisted us prioritize the main things that need to get fixed and handled and made several recommendations for the health of the car.
Micah was great! He explained everything and put me ease. I have had issues in the past with the previous INFINITI dealership and after working with Micah, I am hopeful, this time will be a better experience.
I was able to make an appointment when I needed one. Jairo took care of my car and kept me updated. Then I was back on my way.
I had a good entry but was kept up with updates on the status of my car. I had keep calling in. Also they did wash my vehicle when work completed. Part of that was needing to pickup my vehicle. Otherwise work done was great as well was Mica.
The staff there are all so kind, knowledgeable and trustworthy
INFINITI consistently meets my needs. Whether it’s a simple oil change or a more complex issue they are friendly and helpful.
Good customer service but they need to work on decreasing the waiting time for their customers