Customer Reviews
I was helped immediately by a salesperson when I got here looking for an 8 seater today. The manager also made sure I left with a booklet with all the information I need. I’m looking forward to coming here soon to purchase a new QX80.
Perfection
Dylan was awesome! I appreciate his service!!
Absolutely amazing first time experience getting work done at a dealership and my service advisor, Dylan could not have set me up better for success. Within the arrival of my appointment, we looked at the issues at glance (leak) and he was very thorough in details and explaining the process of how it would be with warranty etc. Additionally, he was able to make quick work of getting the car thoroughly inspected, giving me a quote for each repair and getting it all submitted to get warranty work done without any issues on my end. I would recommend coming to ...
Thank you Infinity Roseville for making our vehicle purchase so easy and enjoyable! Marco, Esther, Steve and Nadine treated us like family when purchasing a used vehicle for our daughter. We will be back for future vehicles. So much appreciation for finding the perfect car for her!
Dan always goes above and beyond the call of duty to make sure my SUV is fixed right the first time and comes back cleaner inside and out than when I brought my car in for service.
Ray was great to work with. He was fair, reasonable, and responsive..The process moved along efficiently, and they worked with me and my needs.
Esther is THEE best sales woman I’ve ever purchased a car from! She knows these vehicles inside and out and strives to get you the best deal possible. I make a special point to see her and say hello every time I bring my car in for service. I can always call her for questions and she even helps me with scheduling an appointment! She’s the best..make an appointment with her for your next car lease or purchase experience
Great service and quality repairs. The service representative did a great job of keeping me informed about the status
After car shopping for several weeks I’ve dealt with a lot of car salesmen. One in particular stood out for his professionalism and extra effort he put forth in helping me find a new (to me) car; shout-out to Jai Beachem! Thank you for all of your help!
Understood my needs. No high pressure and got me into the vehicle I will return to this dealership without a doubt.
Jonathan Vargas....outstanding service - an absolute gentleman
The experience in buying a car does not get any better than working with a professional like Ray. Having worked for many years in management, I consider Ray an exceptional employee - he was both professional and personable. I would recommend Ray to anyone buying a car.
Every time I'm visiting INFINITI Roseville I feel like an important person because the staff treated me very well.
I purchased a new QX60 from INFINITI Roseville, it was quick and easy. The staff is great. Very knowledgeable about their product.
Great service and quality repairs. The service representative did a great job of keeping me informed about the status of the repairs
Service was done on time and easy to schedule. Pricing is a little crazy for simple services. On go when absolutely necessary.
Dylan was an amazing help and provides accurate information. Thank you Dylan and your team for all your help.
Thank you Dylan! Great service! Friendly staffs.
Great customer service, Dylan was excellent and informative
Great service and was fast. Will be coming back again
Very good customer service experience...they did the extra mile to get us the car we want with the extras we expected..
Ray was a true pleasure to work with. Being a buyer coming from out of state he ensured all items were covered. We arrived and were picked up as arranged. All paperwork was ready to go so we could sign and be quickly on our way. He was an excellent communicator and keep us up to date as needed throughout the sale. When back in the market or know of someone in the market we will definitely keep him in mind.
Dylan Thayer is the guy!!! Best Advisor I’ve ever had at any INFINITI location. I come in and go straight to him, he will always take great care of you. I don’t get my car serviced anywhere else. Amazing customer service, and overall perfect experience.
Nadine, Steven and Jeff was AMAZING, this was the best, easy, stress free car buying experience I every had. Nadine really worked magic in getting me a low APR. I loved her conversation she’s a very compassionate interesting person. Steven came from out of know where offering his help, getting my rental car back, he offered me a ride back from the car rental place and he ALSO filled the rental car up with gas. He made my experience easy. I believe this was a safe caring place. Im happy with my purchase of my vehicle and my extend ...
How often do you hear, "I purchased my car based on the customer service I recieved at the dealership" ? Not too often I'm sure. I have about 2 years of experience working with this dealership. The people that work there have great attitudes and actually work hard to retain your business and build trust. You don't feel at their Mercy they actually do everything they can to help you when it comes to repairs or needing a vehicle loaner in the meantime when you drop your car off. I have the name one person in particular, Dylan ...
Dillion is the best!
Dillon, Charlie and the Roseville INFINITI service team have always been great and reliable. The exceptional customer service is always appreciated. Support this dealership!