Customer Reviews

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DealerRater Oct 20, 2018
 

My wife and I were not going to buy a car the day we went to the Roseville Automall. We were looking at cars online and our intention was to test drive the ones we liked. This, to help us make our final decision. We are owners of an INFINITI M35, and we love it for cost of ownership, among other things. Our favorite car, that we saw online, was the QX50. We thought we would not be able to afford the QX50 the way we wanted it equipped. We also wanted to look at a few other cars by different makers at other dealerships. Let me tell you about the contrast between your dealership and the others. All the dealers met us quick enough in the parking lot and greeted us, but your guy Matt Saretsky made my wife and I feel the most comfortable. At the other dealers, I felt like they were pressuring me to commit to buying a car before they could even define any general deal terms. It didn’t make any sense to me. Moreover, I felt pushed into looking at a very specific car on the lot. At one dealership, I was looking at a 2018 that was dirty and obviously a “demo” car, if such a thing exists. It just looked used to me and had over 2000 miles on it. Matt did no such thing. Within 5 minutes of us arriving at the lot he showed us a 2019 QX50, that we really liked. He did not insult our intelligence by insisting that we convince him that we were there to buy a car. In fact, we told every dealer we saw that we were NOT there to buy a car. Matt asked me what it would take for me to want to buy the car that day, and I told him. 10 mins later, Matt handed me written terms almost to the letter of what we said it would take for us to buy the car that day. Then we test drove the 2019 QX 50. We were impressed with the car in every category. Matt had us test drive a car that had features we thought we would not be able to afford (panoramic moonroof, Heads Up Display, InTouch System, Around-View Monitor, etc.). Matt did a thorough job of pointing out all the features of the car, which was fully loaded. Before we moved on to look at cars at other dealerships we had a great conversation with Jeffrey Monioz who further emphasized what a great deal we were getting. We then continued to the other dealerships. We didn’t leave another dealer with any terms, in writing. Nor did we drive another car, for which we wanted favorable deal. The next day, we returned to purchase the QX50 that Matt showed us! We got there early because we have had longs days buying cars in the past. We started working with Beckie O at around 10 AM and was done and driving of your lot at around Noon. Overall, I would highly recommend paying INFINITI Roseville in the Roseville Automall a visit to get a great car at a good price!

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Google Oct 15, 2018
 

Service department helped with dead battery in key fob. I received immediate attention. They're awesome.

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DealerRater Oct 10, 2018
 

Paul was amazing and make this sell so easy. He worked with us on the sell price and we were in and out within 30 minutes. When we do purchase a car we are gonna come back here. Highly recommended

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Google Oct 9, 2018
 

Beautiful cars and great people

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Google Oct 3, 2018
 
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Google Oct 1, 2018
 

I went in yesterday to see if I could purchase a car at a good rate and price. I had been to to a few other dealerships and it was not the best experience. They only wanted a sale from me, not a customer relationship. I want to thank Steven for all of his help and dealing with my pickiness in choosing the right car and not going over my budget on a payment. He went above and beyond to make me feel comfortable and was really honest about everything, which I appreciated! I also want to thank Steven for giving me the best rate and making my purchase so easy! I love my new car! Thank you all for your help and great customer service!UPDATED 10/01/18:I came back in less than 3 months to purchase another vehicle. Unfortunately, the first car I purchased got totalled. It was a Q50 and i was in love with it. I came back to see what they could do for me because everyone at the dealership was so nice and helpful the first time around. We actually got a sweet deal on the new QX50 and the transaction was so easy and not stressful at all, just like the first time. Everyone was really helpful and honest. Their priority was to make me happy and they did! I am extremely happy and thankful the people at Infinity Roseville helped me get into a brand new car. I will keep coming back and make sure I refer them to any of my friends that are looking for a new car. Thank you INFINITI Roseville! You guys are the best! Especially to both Stevens and Thomas! You guys are seriously the best out there! Thank you for everything you guys did for me! I really appreciate it!!

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Google Oct 1, 2018
 

I can't thank this dealership info for their amazing personal service and amazing staff!! Went above and beyond to help me in my car non-warranty predicament. From the verge of tears to the biggest smile ever. I was able to meet with GM Marco who truly cared about my car issue. I was treated like a VIP!!! I am now a proud new owner.of a 2019 Qx60!! Charlie, Sarah, Beckie and Marco...Thank you thank you thank you from the bottom of my heart!! I'm spreading the word to all family and friends. Ana and Gus( woof woof)

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DealerRater Oct 1, 2018
 

I have bought cars in the past and it was always a grueling process. This was the best experience I ever had. Sara and Thomas we so helpful. With special needs in my family they went out of their way to make the entire process as good as it could be.

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DealerRater Oct 1, 2018
 

I came back in less than 3 months to purchase another vehicle. Unfortunately, the first car I purchased got totalled. It was a Q50 and i was in love with it. I came back to see what they could do for me because everyone at the dealership was so nice and helpful the first time around. We actually got a sweet deal on the new QX50 and the transaction was so easy and not stressful at all, just like the first time. Everyone was really helpful and honest. Their priority was to make me happy and they did! I am extremely happy and thankful the people at Infinity Roseville helped me get into a brand new car. I will keep coming back and make sure I refer them to any of my friends that are looking for a new car. Thank you INFINITI Roseville! You guys are the best! Especially to both Stevens and Thomas! You guys are seriously the best out there! Thank you for everything you guys did for me! I really appreciate it!!

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DealerRater Sep 30, 2018
 

I can't thank this dealership info for their amazing personal service and amazing staff!! Went above and beyond to help me in my car non-warranty predicament. From the verge of tears to the biggest smile ever. I was able to meet with GM Marco who truly cared about my car issue. I was treated like a VIP!!! I am now a proud new owner.of a 2019 Qx60!! Charlie, Sarah, and Beckie and Marco...Thank you thank you thank you from the bottom of my heart!! I'm spreading the word to all family and friends. Ana and Gus( woof woof)

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DealerRater Sep 28, 2018
 

I searched multiple dealerships and Roseville Infinity was by far the easiest, best to work with! I told them exactly what I wanted and my budget and they helped me drive off in the perfect car for a great deal. Every single person was friendly and professional. 100% would recommend this dealership!!

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DealerRater Sep 25, 2018
 

We placed our 2013 Audi A5 on Kelly blue book for sale and got a response from Jon Colamartino that same morning. Jon and I agreed to meet later that morning and discussed a general price. The hole process was painless, Jon is a complete gentleman. He explained the process to us, appraised our car and made a very fare offer. Did all the paperwork and we were out of there in an hour or so. So easy! Thanks Jon!

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DealerRater Sep 24, 2018
 

Todd was absolutely wonderful, he was very fast and he was very real. It’s refreshing to have a sales men that tells you how it is and tries to give you the best options and prices!

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Google Sep 20, 2018
 
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DealerRater Sep 18, 2018
 

Thomas and Todd did a great job to quickly handle our trade in and purchase! Very upfront and honest about the whole deal. Not like other dealers I have dealt with, no hassle. Thanks guys!

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DealerRater Sep 14, 2018
 

We did the instant cash offer deal. Jon Colamartino was very courteous and went through all the steps and process necessary. It was very nice not to have any hassles.

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DealerRater Sep 11, 2018
 

We definitely recommend Roseville INFINITI in the automall. Best experience we have had buying a vehicle. Thomas is the best! Very knowledge and helped us find exactly what our growing family needed. We had an great experience and love our new INFINITI!

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DealerRater Sep 8, 2018
 

Was very helpful with the whole finace process. Gave me insingt on information I didn’t know before. Fast and easily the best service I’ve gotten from any other dealership I’ve been too.

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DealerRater Sep 8, 2018
 

Blake and Todd made me feel welcome once I got into the store. They were able to get me the car I wanted for the price I was able to afford. Easily the best and fastest transaction for me buying a car from a dealership. Would recommended people to shop here with great service they were able to proxide.

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DealerRater Sep 6, 2018
 

Very pleasant experience, both on the phone and in person. There was no back and forth, no deviating from what was promised. I highly recommend.

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DealerRater Sep 4, 2018
 

Esther Shamouel provided excellent service when helping me find the perfect vehicle. She went above and beyond to make sure I got exactly what i was looking for. Thank you so much Esther!

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DealerRater Sep 3, 2018
 

In 45 years of buying cars, this being my 21st purchase, Sarah managed my purchase experience better than ever!! The whole team, the dealership and the process was seamless, pleasant and efficient. I highly recommend Roseville INFINITI whether buying an INFINITI or other brand on their lot.

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Google Sep 3, 2018
 

Every time I take my car today and finish dealership in Roseville I am never ever dissatisfied. They always said if I and fulfill my needs.

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Google Aug 31, 2018
 

In 45 years of buying cars, this being my 21st purchase, Sarah managed my purchase experience better than ever!!The whole team, the dealership and the process was seamless, pleasant and efficient. I highly recommend Roseville INFINITI whether buying an INFINITI or other brand on their lot.

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