Customer Reviews
Professional and knowledgeable staff. I had an amazing experience buying my Jeep Rubicon from Steve Harris at INFINITI Roseville.
Just bought a Jeep from Steve Harris at INFINITI and had an amazing experience. Had an appointment at 11 and Steve texted at 1045 letting me know he was ready when I was. I pulled in and saw that he had the Rubicon out and waiting for me. A test drive later, some numbers crunching (very up front and transparent) and we had a deal. Thank you Shah. The team was organized and had me through the paperwork quickly. Thanks Esther and Jeff. A wash and a full tank of gas later and I was on the road. Woke up still happy ...
Great experience! Esther helped me from day one and made entire car buying process seamless. 10/10 great customer service!
Worked with Jai he's an excellent salesman the experience smooth and easy filled with jokes and laughter really made me feel like family and not just a customer
Micah in service is phenomenal, he went above and beyond and saved me all the hassle and headache with the warranty company both times I've had something go wrong with my vehicle that was covered under my extended warranty. Even provide me with a loaner vehicle while my turbos and rack and pinion were being replaced. Thanks again G.
Micah is the best. Technicians do a great job!
If you want a great salesman who is trustworthy and gives it to you straight, ask for David. He was awesome to work with. I love my new car!
Just got my slightly used Q50 SE with INFINITI Roseville. David helped me through the whole process! Great guy and even better person! Super professional and accommodating. They got me set up and driving in a day! Don’t hesitate to come to INFINITI when your in the automall
Amazing service department. Micah was professional, kind and kept me up-to-date on everything. He even went out of his way to find me a new motor for my broken seat that no one else had been able to find! I've been coming here since I bought my car in 2000 and will always keep coming back! Thank you INFINITI!
Working with Davide and the INFINITI was a relaxing pleasure. Davide is professional and easily able to make that all important personal connection. I would highly recommend Davide and his team fir future purchase.
We recently purchased an SUV at INFINITI Roseville and were assisted by Jai. He was wonderful to work with along with the entire staff in the sales department. They were courteous, kind, and made the experience a smooth experience. Thank you to the sales team at INFINITI Roseville. John and Deana Chitambar
Great customer care and service received from INFINITI Roseville. The entire team worked together to make purchasing a car a smooth transition. The salesperson who helped us was Jai. He was professional, and knowledgeable. He made the experience smooth and provided us a great price. I highly recommend buying a car from this dealership and working with the outstanding team of people. Thank you, INFINITI Roseville.
David was great! Really made this car purchase an enjoyable experience
David was courteous, knowledgeable and professional. He made the buying experience quick and easy. Definitely a credit to the Roseville INFINITI team!
Phenomenal service in the sales dept....Steven, Esther, David, Shah, Raymond, & Geoff !!! Purchased my Q50 3.0 and excited to share it was a painless experience besides my new payment, which i havent had one for years. Steven & Shah very patient with me as I navigated 'Cudl', and we worked through the numbers. Turns out Raymond, David, Steven and I, each have mutual business connections ~ always fun connecting those dots, especially when we all live in the same community. Esther I cant wait to see again and Geoff a master at explaining those documents. Thanks guys and Gals ~ Love my ...
This is the only place I trust my car going to for service and work . From now on Came in on Tuesday July 9th 2024 everyone was so helpful and informative to get me back on the road. Gotta give the whole team their props for helping especially Matthew who helped me with my car and the other mechanics it takes a whole to make perfect this place does it
Micah has been truly honest during the entire service experience. He has been exceptional, offering valuable advice and guidance. He's been there to address all my questions and concerns since I picked up the vehicle. Honest employees are hard to come by. INFINITI definitely got lucky!
The service reps are friendly and the work on my car was done in a timely manner. I appreciated the loaner car so I didn't have to sit and wait for the service to be completed.
Me and my friend just test drove a Q50, Stephen was awesome! Helpful on the differences in the models and references for other dealers. Would definitely return and ask for him.
Knowledgeable staff. Very helpful in answering my questions.
Purchased a new car on Saturday. The entire team at INFINITI Roseville is truly second to none. EVERYONE was friendly, relatable, helpful and professional. Steven Khuu & Jae Beacham helped us & made the entire process and experience super easy. I’ve purchased numerous cars over the years and this was the best service I’ve ever received. This was my second INFINITI and it definitely won’t be my last. Thank you Steven and Jae!
Very professional, understanding, and no sales pressure. Very laid back atmosphere with very helpful staff. Highly recommended.
Esther is the most caring and hard working saleswoman in the industry. We’ve been to several dealerships and none were as kind, welcoming, and supportive as Roseville INFINITI. We won’t be going anywhere else for our car needs.
Top class service, informative, friendly, very knowledge about car and solution, thorough, cleanliness, helpful and supportive.
Excellent service department and service rep Dylan . And Rodney service mechanic all amazing and friendly.
Dan always goes above and beyond the call of duty to make sure my SUV is fixed right the first time and comes back cleaner inside and out than when I brought my car in for service.
Ray was great to work with. He was fair, reasonable, and responsive..The process moved along efficiently, and they worked with me and my needs.
Great service and quality repairs. The service representative did a great job of keeping me informed about the status
Understood my needs. No high pressure and got me into the vehicle I will return to this dealership without a doubt.
The experience in buying a car does not get any better than working with a professional like Ray. Having worked for many years in management, I consider Ray an exceptional employee - he was both professional and personable. I would recommend Ray to anyone buying a car.