Customer Reviews

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Google Jul 14, 2025

They were able to accommodate my schedule. They had TV , WiFi, water and snacks like a lounge area. Very detailed about the service. Happy with Service Department very friendly.

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Google Jul 13, 2025

Excellent service!! Dan is a professional

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DealerRater Jul 13, 2025

Great communication, kept me up to date, checked in with me periodically and explained the service in depth.

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Google Jul 13, 2025

I have purchased three vehicles from INFINITI Roseville and each and every time they've gone above and beyond to work with me. I'm so happy with my 2024 Q50 that Todd helped me choose, with his no pressure and friendly customer service. With the help of Terry and Esther, the financing went smoothly and without a hitch. Micah in the service department provides excellent customer service, as well. Everyone there is super accommodating and treated me like family. I trust INFINITI Roseville and am thankful to be a long time customer of this dealership.

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Google Jul 12, 2025

Miguel was great. He was very professional and personable. He found me a loaner and even was flexible with returning it. His communication with my car was impeccable.

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DealerRater Jul 12, 2025

We had a great experience at the dealership and we are very satisfied with everything

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DealerRater Jul 12, 2025

The service advisors are great. The new building and structure are not as upscale as before.

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Google Jul 11, 2025

I took my Q50 in for a warning light and my service advisor, Micah, was very helpful and kept me informed throughout the whole diagnostic process. I've always recieved excellent customer service from the INFINITI Roseville Service Center. They truly care about their customers and you can trust that your car is in good hands. Thank you for always going above and beyond!

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Google Jul 11, 2025

INFINITI of Roseville provided THE BEST auto service we have ever had, from anywhere and on any vehicle. Micah was our Service Advisor. He was most helpful and made anything happen. The service concluded with a FANTASTIC wash and vacuum. My complaint is usually the windows. Not this time; every inch of glass, inside and out was clean and clear. An added bonus was the conditioner which was (unsolicited) applied to the neglected dash. (This vehicle was mostly neglected while we tried an EV for 3 years.) I want to bring all of my vehicles here! Thank-you for your quick and ... Read More

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Google Jul 10, 2025

Best service on my vehicle. Thank you

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DealerRater Jul 9, 2025

Dan Chastain and the team were prompt, professional and friendly! Dan greeted me immediately and got me checked in quickly. I was in and out in less time than I expected. My QX60 was vacuumed, washed and waiting for me! The final cost was within $4 dollars of the estimate. I am very pleased.

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Google Jul 8, 2025

First time here. I came in for a routine oil change. Since it was a basic visit, I didn’t have much interaction beyond that, but no complaints. It was fine. The only thing that surprised me was the 3% credit card fee. For such a large dealership, that felt a little unexpected. I get that times are tough for everyone though.

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DealerRater Jul 5, 2025

Good service, friendly advisor, helpful and knowledgeable. Only forgot to check one item which was sorted at the end of the visit. The wait was long even though checked in earlier than appointment time.

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DealerRater Jul 3, 2025

The service was spot on. The team communicated very well and exceed my expectations. Goog job

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Google Jul 3, 2025

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Google Jul 3, 2025

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Google Jul 3, 2025

Good service and nice staff. Great communication. Did what needed to be done to my vehicle and got parts repaired quickly.

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Google Jul 2, 2025

Fast. Very Friendly help.

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DealerRater Jul 1, 2025

I have bought a few cars from the dealership and I have referred perhaps more than 10 people that have purchased either infinity or Mazda the best place in Northern California to deal with very kind good people. Management group Service department is amazing as well clean they do great job Highly recommended

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Google Jul 1, 2025

Great experience. From sales to financing, the process went smooth and the team was helpful. The vehicle even came with 3 years of maintenance. I would go back for my next vehicle.

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Google Jun 30, 2025

Micah was the person who helped us out at INFINITI Roseville. He was extremely helpful and patient with us and assisted us prioritize the main things that need to get fixed and handled and made several recommendations for the health of the car.

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DealerRater Jun 30, 2025

Micah was great! He explained everything and put me ease. I have had issues in the past with the previous INFINITI dealership and after working with Micah, I am hopeful, this time will be a better experience.

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Google Jun 30, 2025

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Google Jun 29, 2025

I was able to make an appointment when I needed one. Jairo took care of my car and kept me updated. Then I was back on my way.

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DealerRater Jun 29, 2025

I had a good entry but was kept up with updates on the status of my car. I had keep calling in. Also they did wash my vehicle when work completed. Part of that was needing to pickup my vehicle. Otherwise work done was great as well was Mica.

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Google Jun 27, 2025

The staff there are all so kind, knowledgeable and trustworthy

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Google Jun 26, 2025

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DealerRater Jun 26, 2025

INFINITI consistently meets my needs. Whether it’s a simple oil change or a more complex issue they are friendly and helpful.

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DealerRater Jun 26, 2025

Good customer service but they need to work on decreasing the waiting time for their customers

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Google Jun 26, 2025


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