Customer Reviews
After my husband died and I subsequently purchased “The Q,” I asked the service department crew to treat “The Q” as if it was their mother’s/daughter’s/wife’s vehicle and make sure it would get me down the road as safely as possible. They have consistently done so, and I am so very grateful. Whenever I bring “The Q” in for service, staff is courteous, helpful and, of course, knowledgeable. Thank you for making my driving experience soooo very wonderful.
Marco, Dan, Alyssa, and the rest of the INFINITI Roseville team are the best. They always go above and beyond to ensure my vehicle is in top running order and they wash and vacuum it for me too!
Jairo, was very helpful customer service was excellent took care of my situation with no problem and it was a handful he answered my questions and your team pulled through with the repair appreciate it awesome job
INFINITI helped diagnose and treat our car in the matter of a day! So helpful, so friendly, very fair. Also shoutout to Micah at INFINITI Roseville he’s the man!!!
These guys are amazing here. I spent all day going to different lots and dealerships, dealing with slimey salespeople. Decided to make my way here after seeing a car online that I was interested in, and it ended up being my last stop! The customer experience I had here will set the bar for dealerships as long, as I live. They helped me out, and gave me a great deal! No pressure. All cards on the table with nothing hidden. Big thank you to Terry, Geoff, and MOST IMPORTANTLY Jason! If you're looking for someone to take care of ...
These guys are amazing here. I spent all day going to different lots and dealerships, dealing with slimey salespeople. Decided to make my way here after seeing a car online that I was interested in, and it ended up being my last stop! The customer experience I had here will set the bar for dealerships as long, as I live. They helped me out, and gave me a great deal! No pressure. All cards on the table with nothing hidden. Big thank you to Terry, Geoff, and MOST IMPORTANTLY Jason! If you're looking for someone to take care of ...
Convertible top did not close - Car towed in over the weekend- Monday fixed; picked up Tuesday- all good. Cost? Less than $300.00.
Service went smooth but the car wash never happened which os disappointing given it was offerred and written on my invoice.
Outstanding experience! My service provider Matthew went above and beyond my expectations. He was professional, friendly, and highly knowledgeable with explaining the recall repair issues. He provided me with a loaner vehicle as well. My vehicle was ready sooner than expected. Thank you Matthew and Infinite Roseville.
Micah was thorough and exceeded expectations. Responded quickly to all my questions and delivered my car on time!
Always have a good experience..team is friendly answers questions quickly. Trust their advice
Excellent service!
Great service. Thanks.
Dan Chastain is great. Work was performed perfectly and he kept us informed the whole time.
Alysssa picked up my car and returned it and kept in touch with me; very nice and professional. No work was done at this time, a part was ordered. The car most likely got to the service center by 10 a.m.; at 2 p.m., I finally called and left a message with Jairo about what was happening since I knew they could do no work until I okayed it. Seems to me 4 hours is too long. The part will take 7-10 days, which I feel is unacceptable as it could be flown here in 2 days or so. I'm driving ...
Dan and the team took great care of us and got us a loaner car when we had large unexpected repairs so our family could keep doing everything we needed to. They we fast, efficacy and wonderful to work with!
The service agent was great, but I miss the friendly environment at the Elk Grove location.
Micah is incredible. Very trustworthy and honest definitely will come back because of him. Service on the car was great fast and efficient.
It was a relaxed, positive experience. I hate cat buying, but this was so easy.
It was very clean and quick. My oil change and complimentary car wash took about 90 minutes
Great experience. Everyone seemed to know what they were doing and taking about and were straight forward and honest with me
Ronny and Scott made purchasing our Mazda CX5 such a smooth experience. Thanks so much.
Before buying my INFINITI, I never took a car to the dealership for service, but I am happy I decided to do so with this car. INFINITI Roseville Service Department is the best… and my regular service writer, Dan, is kind, knowledgeable and takes great care of me. When I take my car in, I am never in fear of being scammed, like at many small auto repair shops. I get my oil change and tire rotation, the proper service needed at certain mileage, and never any pressure for unnecessary services. There is a comfortable lounge with a television, Wi-Fi, ...
Thorough inspection of my 2005 INFINITI G35 and help with bad fob. Dan was very helpful, congenial and professional. Even though I live quite far from the INFINITI Garage at Roseville Mall, I am grateful to have their expert service.
Ronny Mogannam did a great job and made it an easy process.