Customer Reviews
Great service and value for dollar
Went in for an oil change. It was a very informative and pleasant experience.
I have been looking for a Pathfinder for a couple of weeks now and I ended up INFINITI Roseville. I was very impressed with the professionalism and relaxed style of my salesman Jate. He was knowledgeable, helped me to feel relaxed, was honest with what he said, and I felt I could trust him. He did a great job of following up and not putting too much pressure on me and just doing his job right. Then the manager that came up to talk to me afterwards Todd was no pressure and honest. I told him I needed to go home to talk to my husband and he offered a discounted price and said he did not need to write it down because it would be honored. My husband and I returned later in the evening and even though Todd is not there they asked me what he said and they took my word for it and offer the car at that price. I was impressed with every person that I interacted with. They were polite, professional, and not in my face in any way shape or form. They obviously understood how to do their job and did it well. I will say we did not purchase the vehicle due to the horrible interest rates that currently exist for used cars. But I just want to say to anyone looking for professionalism and kindness to try INFINITI Roseville.
Cars are amazing, very luxurious and maintenance doesn’t cost as much as other luxury brands. The service department is quick to take you in when you need something done. In any business problems will occur, but management is customer service oriented and will take care of you in a way that is fair. I am Happy with and would recommend roseville INFINITI.
Shawn Pollard and Esther Shamouel made our recent purchase very pleasant! They went the extra mile for us in several different ways! It was a pleasure doing business with both of them!
BEST customer service ever! Todd Ritter and his team are the best. Treated me and my Mom the best out of multiple dealerships. No pressure and very knowledgeable of product. The other dealerships did not take us seriously because we were women and did not know their product or didn't have a lot of inventory on the lot. I will definitely be referring them and go back when I need to upgrade. 🙂
We lost our cars in the Camp Fire and so we had to buy several new cars. We went to several dealers and the salespeople descended on us like red meat. That is kind of what you expect from car dealers, but emotionally we were really having a hard time with it. When we went into the Infinity dealership we could not believe the causal, friendly environment there. We were greeted and then left to walk around alone and see what we liked. When we had questions, Steven was right there to answer but he wasn???t dogging us all over the lot. Once we felt like we had found the right car, Steven encouraged us to take our time. What sales person does that? At the other dealers we felt like we were surrounded by hungry salespeople that were pushing what they wanted onto us. Steven was like a family member. The color wanted wasn???t there and Steven happily drove to the Bay Area and picked it up free of charge. When we picked it up, the GPS didn???t work. Steven immediately gave us a loaner and offered to drive our out to us first thing in the morning (2 hours away). It is not just that they took care of us, they made us feel like they were happy to do it. If you want a great buying experience, that is the place to do it!
We worked with Sarah Farinsky and the Costco auto program. Sarah was absolutely wonderful and very knowledgeable about the QX50's features. There was no pressure and the Costco auto program seems to have gotten us the best price with no hassle. This was a great experience and I would recommend Roseville INFINITI, Costco auto, and Sarah to anyone looking to buy a new car.
We worked with Sarah Farinsky and the Costco auto program. Sarah was absolutely wonderful and very knowledgeable about the QX50's features. There was no pressure and the Costco auto program seems to have gotten us the best price with no hassle. This was a great experience and I would recommend Roseville INFINITI, Costco auto, and Sarah to anyone looking to buy a new car.
I bought my INFINITI X50 there and had a blast doing it! It took 4 salesmen to seal the deal, but in the end I got what I wanted. We were there until midnight without any pressure whatsoever! The staff was wonderful, helpful, knowledgeable, and super friendly. At the end we felt like family. And they didn't abandon us after the sale either. 4 months later and I call sales with a question, and they remember me and help me out. Love this dealership! A very new and exciting experience for me!
Express Service (No Appointment) experience was Great! Coffee, water, snacks and guest Wi-Fi...made the wait fly right by.
This was the easiest car purchase we have ever had. Had an appointment with the sales manager (Steven), he even touched bases with me that morning. Sarah was assigned to us for the sale and consultant on the car we were interested in. From beginning to end it only took about 2 1/2 hours and that included walking us through the important features and what we might use the most. We couldn't be happier with this dealership. Thank you Steven and Sarah for a great experience. Penny
This was the easiest car purchase we have ever had. Had an appointment with the sales manager (Steven), he even touched bases with me that morning. Sarah was assigned to us for the sale and consultant on the car we were interested in. From beginning to end it only took about 2 1/2 hours and that included walking us through the important features and what we might use the most. We couldn't be happier with this dealership. Thank you Steven and Sarah for a great experience. Penny
I can’t say enough about our experience with Sarah. She went above and beyond our expectations. We would highly recommend her. We will definitely work with her again
I can???t say enough about our experience with Sarah. She went above and beyond our expectations. We would highly recommend her. We will definitely work with her again
Everyone was wonderful to deal with from the start. None of the typical car sales stereotype. I have told many people since the purchase how great the experience was and would highly recommend them.
Everyone was wonderful to deal with from the start. None of the typical car sales stereotype. I have told many people since the purchase how great the experience was and would highly recommend them.
I despise car sales reps... I really do so when I searched online for the car I wanted and got several phone calls from pushy sales reps at several local dealerships, I was turned off. Esther at Roseville INFINITI was the only person who took the time to ask what I like, what I wanted, personal preferences, etc. She followed up regularly, nicely... not pushy. She gave me a few weeks when we had family things we were addressing. She called me to let me know she had the car I'd been looking for in stock and invited me in to drive it. She was GREAT. I gave her my business because she EARNED my business. 🙂
I despise car sales reps... I really do so when I searched online for the car I wanted and got several phone calls from pushy sales reps at several local dealerships, I was turned off. Esther at Roseville INFINITI was the only person who took the time to ask what I like, what I wanted, personal preferences, etc. She followed up regularly, nicely... not pushy. She gave me a few weeks when we had family things we were addressing. She called me to let me know she had the car I'd been looking for in stock and invited me in to drive it. She was GREAT. I gave her my business because she EARNED my business. 🙂
Very professional yet friendly. They had the part I needed in stock and helped with additional concerns. I look forward to their help with future auto related issues.
Sarah was a pleasure to work with. No hassles and very professional. She went out of the way to get the car I wanted. Jeff and Becki rounded out the experience by making sure I was 100% satisfied before walking out the door.
Sarah was a pleasure to work with. No hassles and very professional. She went out of the way to get the car I wanted. Jeff and Becki rounded out the experience by making sure I was 100% satisfied before walking out the door.
Sarah was a pleasure to work with. No hassles and very professional. She went out of the way to get the car I wanted. Jeff and Becki rounded out the experience by making sure I was 100% satisfied before walking out the door.
I bought my car from the Costco Auto Program and Sarah was very very attentive to all my needs. She made the whole process very easy and remain patient throughout the entire process. I wanted to walk in and out quickly and she was able to accommodate multiple days of me coming in because of my schedule. She even made sure to follow up with me every step of the way to make sure I was satisfied. She was by far one of the most personable and detail oriented sales person I’ve come across I’m very happy to have bought a car from her!
Nice informative people
