Customer Reviews
Very Professional and fast!
Esther was very accommodating, answered our questions. She loves her job. My husband and I have been owners of INFINITI for 20+ years. We have had positive experience with the different dealerships where we bought our cars - Massachusetts, Nevada, and now California (Roseville). The service departments in Massachusetts and Nevada were very good. I just got my new Q50, 2023 thus cannot give any feedback on their service department.
Dylan as always did a great job getting me in for a same day appointment and fixed my vehicle issue promptly.
Dylan was very helpful today. He got me in in no time, sent me the status of the car and recommendations for service and the whole process was so easy. Thank you Dylan! Gus
Extremely satisfied with the service ! Dylan was awesome service help ! Please commend .
I purchased a vehicle from Ray. I expressed an interest, he called me, we set up an appointment, and I left with a new SUV and a smile on my face. It had been a long time since I had bought a car, and there was lots of new technology. Ray was very patient, and explained things extremely well. I found him to be quite trustworthy, knowledgeable, thorough, and professional. He did a great job for me.
Did not have that much communication with the dealership. My conversation with Marco was short but informative. Him and I may talk again around October 2023. My only concern was there was no price to negotiate on price. I found similar vehicles in San Jose Ca. and Chicago Ill. with about $3500 discounts on their vehicles and was told the price on your vehicle was final (???).
Dillon over in the service department is the man ! He went out his way to help me with my issue and explain it with such professionalism . Keep up the good work man !
Went in to get my vehicle serviced and had a great experience. My service advisor Dylan Thayer was very friendly, knowledgable and you can tell he truly cares for his customers. The rest of the staff was also friendly, thanks INFINITI Roseville.
Bought my first INFINITI here in 2004 when I believe at that time they were Sacramento INFINITI. My wife bought her SUV here and less than a year ago I bought a car here, again. Both Esther and Steven provided excellent customer service! Great sales team! Highly recommended! About two weeks ago my car started having issues with the muffler so I texted Steven who referred me to Charlie in Service. Charlie called me to come in so they can see what's wrong with my car. It was raining and they were very busy as other customers were dropping off ...
i was helped by charlie who helped me through all procedures in a quick and understandable manor. They were super polite and made my service appointment go smoothly. I will definitely be telling my friends and family about the service there!
INFINITI Roseville is by far the best dealership I’ve stepped into. Service consultant, Vanessa Reyes, was pleasant to speak to, as she answered all my questions and assisted me in the right directions. She was very knowledgeable and left me completely satisfied in the end. INFINITI Roseville values their customers, and Vanessa definitely proved that!
I went in for a belt change. Everyone was very friendly and professional. It was done in a timely manner. The diagnostic check was explained well enough for me to understand, which I appreciated! Very great experience!
My first experience with INFINITI Roseville and I couldn’t be happier. The service staff was responsive to me right away and made me feel comfortable with their approach, no pressure, just informative. They had my service done quickly and even performed a free inspection on my car. They noted that I will need new tires soon and then even washed my car!! The cashiers were both friendly when checking out. I will definitely be back when next time. Thanks everyone!
The service department is always so helpful when it comes to finding my problems & fixing them! They are always willing to help with anything. I am always in & out when it comes to getting my oil changes. It’s always a great experience coming to INFINITI Roseville.
I went to pay my bill off with the cashier, and she had wonderful service! She had gave a full explanation of my bill, and made it very easily to understand my payment information. Wonderful service by her!
Such a great experience! I typically go to a different location but came here for the first time to service my vehicle. Everything was done sooner than I expected & everyone was so kind & explained everything to me so well 5/5 experience!
Wonderful people… everyone was so nice to work with & made it very easy.
Very friendly staff! Quick and efficient oil change they even told me I had a recall on my car. Thanks Service!
The front desk ladies are so sweet and helpful! All the service advisors are amazing and always get my car done as quickly as possible!!
Dan Chastain is outstanding. Best service person I have worked with at any dealership period!
Most amazing service person I've worked with in 50 years of owning vehicles a super star in performance.
I’m a 10 year customer. I’ve always been treated well and never have felt pressured to make repairs that were not really needed …unlike my San Jose INFINITI dealer.
Marco and Charlie, always take care of our vehicles. They make sure their team does the job right the first time and will communicate with you if there are issues along the way. We are very appreciative of how they treat our vehicles and our family.
They are wonderful at this dealership and their service department is great at helping me. I recommend this dealership to anyone.
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