I have been looking for a Pathfinder for a couple of weeks now and I ended up INFINITI Roseville. I was very impressed with the professionalism and relaxed style of my salesman Jate. He was knowledgeable, helped me to feel relaxed, was honest with what he said, and I felt I could trust him. He did a great job of following up and not putting too much pressure on me and just doing his job right. Then the manager that came up to talk to me afterwards Todd was no pressure and honest. I told him I needed to go home to talk to my husband and he offered a discounted price and said he did not need to write it down because it would be honored. My husband and I returned later in the evening and even though Todd is not there they asked me what he said and they took my word for it and offer the car at that price. I was impressed with every person that I interacted with. They were polite, professional, and not in my face in any way shape or form. They obviously understood how to do their job and did it well. I will say we did not purchase the vehicle due to the horrible interest rates that currently exist for used cars. But I just want to say to anyone looking for professionalism and kindness to try INFINITI Roseville.

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Cars are amazing, very luxurious and maintenance doesn’t cost as much as other luxury brands. The service department is quick to take you in when you need something done. In any business problems will occur, but management is customer service oriented and will take care of you in a way that is fair. I am Happy with and would recommend roseville INFINITI.

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Shawn Pollard and Esther Shamouel made our recent purchase very pleasant! They went the extra mile for us in several different ways! It was a pleasure doing business with both of them!

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BEST customer service ever! Todd Ritter and his team are the best. Treated me and my Mom the best out of multiple dealerships. No pressure and very knowledgeable of product. The other dealerships did not take us seriously because we were women and did not know their product or didn't have a lot of inventory on the lot. I will definitely be referring them and go back when I need to upgrade. :-)

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We lost our cars in the Camp Fire and so we had to buy several new cars. We went to several dealers and the salespeople descended on us like red meat. That is kind of what you expect from car dealers, but emotionally we were really having a hard time with it. When we went into the Infinity dealership we could not believe the causal, friendly environment there. We were greeted and then left to walk around alone and see what we liked. When we had questions, Steven was right there to answer but he wasn???t dogging us all over the lot. Once we felt like we had found the right car, Steven encouraged us to take our time. What sales person does that? At the other dealers we felt like we were surrounded by hungry salespeople that were pushing what they wanted onto us. Steven was like a family member. The color wanted wasn???t there and Steven happily drove to the Bay Area and picked it up free of charge. When we picked it up, the GPS didn???t work. Steven immediately gave us a loaner and offered to drive our out to us first thing in the morning (2 hours away). It is not just that they took care of us, they made us feel like they were happy to do it. If you want a great buying experience, that is the place to do it!

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