Top class service, informative, friendly, very knowledge about car and solution, thorough, cleanliness, helpful and supportive.

Read at DealerRater

Very happy with my car! Thanks David!

Excellent experience. David was easy and pleasant to work with when we purchased our new QX60. He found the car that fit our needs and thus far we are happy with it.

We had a very honest and straightforward experience with our purchase. David was helpful and thorough, no hassles, the only way to buy a vehicle.

Always very professional! This team is great when it comes to servicing my QX60, they provided me a courtesy call to remind me I was due for service and even picked my vehicle up, which was so great considering my busy schedule. They provide excellent feedback on the necessary maintenance my vehicle needs, and when I may be due for other services at a later time, but there is never any pressure to tack on additional costs if I choose to wait. Thank you and the entire team for the great customers service!

David was very patient with me and I will highly recommend him I appreciate his professionalism

MR David is a fantastic and professional salesman and nice and friendly to explain everything to every question we asked, great customer service at this place .Thanku

Max Cuadras was a fantastic sales man, very professional and very funny. 10/10 experience.

This was my best buying a car experience ever. These guys are awesome and I would recommend them to anyone. Thank you for everything David you are the best .

David was AWESOME. Was nervous to shake up my life after being on my ninth Ford Mustang, GT and try something new he was super friendly awesome communicator made the process, so smooth and seamless along with the rest of the team there. I’ve never been an infinity guy so have never experienced this dealership but selling me a Tesla performance model was awesome thank you guys.

A quick shout-out to Charley in service. He got us in on very short notice, was friendly and professional, and took care of our service needs quickly. Well done.

The 4 stars is only because I couldn’t get a better price but I give the salesman David 5 stars!🦾

Dylan got me right! Took care of business. My spot to come on services. Toyota or INFINITI.

Excellent service department and service rep Dylan . And Rodney service mechanic all amazing and friendly.

Read at DealerRater

I was helped immediately by a salesperson when I got here looking for an 8 seater today. The manager also made sure I left with a booklet with all the information I need. I’m looking forward to coming here soon to purchase a new QX80.

Perfection

Dylan was awesome! I appreciate his service!!

Absolutely amazing first time experience getting work done at a dealership and my service advisor, Dylan could not have set me up better for success. Within the arrival of my appointment, we looked at the issues at glance (leak) and he was very thorough in details and explaining the process of how it would be with warranty etc. Additionally, he was able to make quick work of getting the car thoroughly inspected, giving me a quote for each repair and getting it all submitted to get warranty work done without any issues on my end. I would recommend coming to ...

Thank you Infinity Roseville for making our vehicle purchase so easy and enjoyable! Marco, Esther, Steve and Nadine treated us like family when purchasing a used vehicle for our daughter. We will be back for future vehicles. So much appreciation for finding the perfect car for her!

Dan always goes above and beyond the call of duty to make sure my SUV is fixed right the first time and comes back cleaner inside and out than when I brought my car in for service.

Read at DealerRater

Ray was great to work with. He was fair, reasonable, and responsive..The process moved along efficiently, and they worked with me and my needs.

Read at DealerRater

Esther is THEE best sales woman I’ve ever purchased a car from! She knows these vehicles inside and out and strives to get you the best deal possible. I make a special point to see her and say hello every time I bring my car in for service. I can always call her for questions and she even helps me with scheduling an appointment! She’s the best..make an appointment with her for your next car lease or purchase experience

Great service and quality repairs. The service representative did a great job of keeping me informed about the status

Read at DealerRater

After car shopping for several weeks I’ve dealt with a lot of car salesmen. One in particular stood out for his professionalism and extra effort he put forth in helping me find a new (to me) car; shout-out to Jai Beachem! Thank you for all of your help!

Understood my needs. No high pressure and got me into the vehicle I will return to this dealership without a doubt.

Read at DealerRater

Jonathan Vargas....outstanding service - an absolute gentleman

The experience in buying a car does not get any better than working with a professional like Ray. Having worked for many years in management, I consider Ray an exceptional employee - he was both professional and personable. I would recommend Ray to anyone buying a car.

Read at DealerRater

Every time I'm visiting INFINITI Roseville I feel like an important person because the staff treated me very well.

Read at DealerRater

I purchased a new QX60 from INFINITI Roseville, it was quick and easy. The staff is great. Very knowledgeable about their product.

Read at DealerRater

Great service and quality repairs. The service representative did a great job of keeping me informed about the status of the repairs

Read at DealerRater

Service was done on time and easy to schedule. Pricing is a little crazy for simple services. On go when absolutely necessary.

Read at DealerRater

Dylan was an amazing help and provides accurate information. Thank you Dylan and your team for all your help.

Thank you Dylan! Great service! Friendly staffs.

Great customer service, Dylan was excellent and informative

Great service and was fast. Will be coming back again

Very good customer service experience...they did the extra mile to get us the car we want with the extras we expected..

Read at DealerRater

Ray was a true pleasure to work with. Being a buyer coming from out of state he ensured all items were covered. We arrived and were picked up as arranged. All paperwork was ready to go so we could sign and be quickly on our way. He was an excellent communicator and keep us up to date as needed throughout the sale. When back in the market or know of someone in the market we will definitely keep him in mind.

Read at DealerRater

Dylan Thayer is the guy!!! Best Advisor I’ve ever had at any INFINITI location. I come in and go straight to him, he will always take great care of you. I don’t get my car serviced anywhere else. Amazing customer service, and overall perfect experience.

Nadine, Steven and Jeff was AMAZING, this was the best, easy, stress free car buying experience I every had. Nadine really worked magic in getting me a low APR. I loved her conversation she’s a very compassionate interesting person. Steven came from out of know where offering his help, getting my rental car back, he offered me a ride back from the car rental place and he ALSO filled the rental car up with gas. He made my experience easy. I believe this was a safe caring place. Im happy with my purchase of my vehicle and my extend ...

How often do you hear, "I purchased my car based on the customer service I recieved at the dealership" ? Not too often I'm sure. I have about 2 years of experience working with this dealership. The people that work there have great attitudes and actually work hard to retain your business and build trust. You don't feel at their Mercy they actually do everything they can to help you when it comes to repairs or needing a vehicle loaner in the meantime when you drop your car off. I have the name one person in particular, Dylan ...

Dillion is the best!

Dillon, Charlie and the Roseville INFINITI service team have always been great and reliable. The exceptional customer service is always appreciated. Support this dealership!

Very cool and nice work

10/10 would do business here again!! They take absolutely amazing care of you here, no pushy sales or nasty attitudes. Steven was great! He answered all of my questions and made sure to explain everything in detail to us.

Steven was a top notch salesman and I was go glad I was paired with him! He was patient, kind, informative and a perfect fit to guide me on my journey to a new car. INFINITI Roseville is a great place to buy a vehicle!!!

Read at DealerRater

Esther is the absolute best. 2nd vehicle I've worked with her on in the last 5 years and I'll work with her again and again as long as she's around! We appreciate her working with us to find a vehicle and financing solution that worked to meet our needs and wants equally. Shout out to Nadine as well. Appreciate the INFINITI family and their kindness. 🙏

Read at DealerRater

Best customer service I've ever had buying a car. Ray was great ! They will have my business again in the future.

Read at DealerRater

I worked with Ray to help buy my brother a car while he was deployed overseas. Ray was great with communicating with us and very accommodating! I'm glad we had the chance to buy from him, as I haven't had the best experience with other dealers. Thank you Ray!

Read at DealerRater

Dylan and the service team were so kind and helpful!

Very Professional and fast!

Esther was very accommodating, answered our questions. She loves her job. My husband and I have been owners of INFINITI for 20+ years. We have had positive experience with the different dealerships where we bought our cars - Massachusetts, Nevada, and now California (Roseville). The service departments in Massachusetts and Nevada were very good. I just got my new Q50, 2023 thus cannot give any feedback on their service department.

Dylan as always did a great job getting me in for a same day appointment and fixed my vehicle issue promptly.

Dylan was very helpful today. He got me in in no time, sent me the status of the car and recommendations for service and the whole process was so easy. Thank you Dylan! Gus

Extremely satisfied with the service ! Dylan was awesome service help ! Please commend .

I purchased a vehicle from Ray. I expressed an interest, he called me, we set up an appointment, and I left with a new SUV and a smile on my face. It had been a long time since I had bought a car, and there was lots of new technology. Ray was very patient, and explained things extremely well. I found him to be quite trustworthy, knowledgeable, thorough, and professional. He did a great job for me.

Read at DealerRater

Did not have that much communication with the dealership. My conversation with Marco was short but informative. Him and I may talk again around October 2023. My only concern was there was no price to negotiate on price. I found similar vehicles in San Jose Ca. and Chicago Ill. with about $3500 discounts on their vehicles and was told the price on your vehicle was final (???).

Read at DealerRater

Dillon over in the service department is the man ! He went out his way to help me with my issue and explain it with such professionalism . Keep up the good work man !

Went in to get my vehicle serviced and had a great experience. My service advisor Dylan Thayer was very friendly, knowledgable and you can tell he truly cares for his customers. The rest of the staff was also friendly, thanks INFINITI Roseville.

Bought my first INFINITI here in 2004 when I believe at that time they were Sacramento INFINITI. My wife bought her SUV here and less than a year ago I bought a car here, again. Both Esther and Steven provided excellent customer service! Great sales team! Highly recommended! About two weeks ago my car started having issues with the muffler so I texted Steven who referred me to Charlie in Service. Charlie called me to come in so they can see what's wrong with my car. It was raining and they were very busy as other customers were dropping off ...

i was helped by charlie who helped me through all procedures in a quick and understandable manor. They were super polite and made my service appointment go smoothly. I will definitely be telling my friends and family about the service there!

INFINITI Roseville is by far the best dealership I’ve stepped into. Service consultant, Vanessa Reyes, was pleasant to speak to, as she answered all my questions and assisted me in the right directions. She was very knowledgeable and left me completely satisfied in the end. INFINITI Roseville values their customers, and Vanessa definitely proved that!

I went in for a belt change. Everyone was very friendly and professional. It was done in a timely manner. The diagnostic check was explained well enough for me to understand, which I appreciated! Very great experience!

My first experience with INFINITI Roseville and I couldn’t be happier. The service staff was responsive to me right away and made me feel comfortable with their approach, no pressure, just informative. They had my service done quickly and even performed a free inspection on my car. They noted that I will need new tires soon and then even washed my car!! The cashiers were both friendly when checking out. I will definitely be back when next time. Thanks everyone!

The service department is always so helpful when it comes to finding my problems & fixing them! They are always willing to help with anything. I am always in & out when it comes to getting my oil changes. It’s always a great experience coming to INFINITI Roseville.

I went to pay my bill off with the cashier, and she had wonderful service! She had gave a full explanation of my bill, and made it very easily to understand my payment information. Wonderful service by her!

Such a great experience! I typically go to a different location but came here for the first time to service my vehicle. Everything was done sooner than I expected & everyone was so kind & explained everything to me so well 5/5 experience!

Wonderful people… everyone was so nice to work with & made it very easy.

Very friendly staff! Quick and efficient oil change they even told me I had a recall on my car. Thanks Service!

The front desk ladies are so sweet and helpful! All the service advisors are amazing and always get my car done as quickly as possible!!

Dan Chastain is outstanding. Best service person I have worked with at any dealership period!

Read at DealerRater

Most amazing service person I've worked with in 50 years of owning vehicles a super star in performance.

Read at DealerRater

I’m a 10 year customer. I’ve always been treated well and never have felt pressured to make repairs that were not really needed …unlike my San Jose INFINITI dealer.

Read at DealerRater

Marco and Charlie, always take care of our vehicles. They make sure their team does the job right the first time and will communicate with you if there are issues along the way. We are very appreciative of how they treat our vehicles and our family.

They are wonderful at this dealership and their service department is great at helping me. I recommend this dealership to anyone.

Read at DealerRater

Great place to buy a car! Highly recommend this dealership, customer service was amazing!

Service department tried hard to solve my issue. I showed up without an appointment and they did all they could to try and take care of me the same day!

Ray is responsive, professional, friendly, and knows his biz. I will send friends and family his way! Thanks Ray.

Read at DealerRater

Great customer service! Charles took care of my car! Loved my visit here!

Have a weird annoyance with my qx50 and they were not able to replicate in the shop. They did more than expectedo isolate the problem.

My experience with Charlie, a service consultant was the easiest and most pleasurable experience I could have considering I had a major repair that was unexpected. His communication was exceptional, and have nothing but positive things to say about him and the way I was treated.

Esther at INFINITI Roseville is THE best! She goes above and beyond to make her customers feel valued. Thanks for keeping me in the INFINITI family!

10/10!! i would highly recommend taking your Infinity here.

They are very knowledgeable, honest, and punctual. If, for some unexpected reason, the work on your car is going to take longer than expected, a loaner (car) is offered.

Read at DealerRater

Dillon was so thorough and helpful. Really appreciate the excellent customer service.

The people who work there are very nice and friendly they take care of your car and are very good they supply you coffee while you’re waiting a very clean place

Read at DealerRater

Great service!!!

Ray went far and beyond to find the exact Infiiniti that my husband and I wanted. Everyone at the dealership was professional and efficient. They made the experience smooth!

Read at DealerRater

The facility was very clean and everyone there was very nice and helpful. I appreciated all the time they took to fix my issue even though it seemed to have them stumped for a while. Thank you.

Read at DealerRater

When I purchased my Lexus I work with Chris and Shah. They were great people and helped me a lot with my purchase. The costumer service was excellent and they were all really kind people.